FREQUENTLY ASKED QUESTIONS

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, Click here

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service on customercare@shakarafab.com.ng or call 09027370389.

Are all products on ShakaraFaboriginal and genuine?

Yes. We are committed to offering our customers only 100% genuine and originalAfrican products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from ShakaraFab. We also carry out quality control on product to ensure they are good

Please contact us here if you think a product listed on our website does not meet these standards.

How do I pay on ShakaraFab?

You can choose from the different payment methods available on ShakaraFab. Please find below the list of available payment methods:

  • Pay on Delivery (easy and simple at your doorstep)
  • Paystack
  • Collecta

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Will I receive all the items in my order at once?

Yes, you will receive all your orders at once except for sew to fit orders which takes 8 working days.

Do I need an account to shop on ShakaraFab?

Yes, you need an account to shop with us. Simply register within 1 minute

How do I place an order?

Shopping on ShakaraFab is easy! Once you have found the product you want to buy, just follow the steps below:

  • Select the item you want to buy
  • Click on the preferred size
  • Then add this product to your cart by clicking on ‘Add to Cart’ at the bottom right corner of the item
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here(include link) a few hours after your order placement.

Are there any hidden costs or charges if I order from ShakaraFab?

There are no hidden costs or charges when you order from ShakaraFab. All costs are 100% visible at the end of the checkout process.

How can I track my order?

Customer care will constantly follow up till the product is confirmed delivered.

CUSTOMER CARE

+234 9027370389

ADDRESS

8 Rasaq Balogun Street Surulere, Lagos State

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Products & Prices

Are all products on ShakaraFab original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original African products. We also take all necessary action to ensure that any sellers of non-genuine products is immediately delisted from ShakaraFab. We also carry out quality control on product to ensure you receive premium products and services.

Please contact us here if you think a product listed on our website does not meet these standards.

How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product or vendor before you buy.

Are all products on ShakaraFab new and unused?

ShakaraFab offers 100% new products. If otherwise, it will be stated on the website.

For further information,please contact us

How can I find the right product on ShakaraFab?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from ShakaraFab?

There are no hidden costs or charges when you order fromShakaraFab. All costs are 100% visible at the end of the checkout process.

Are the prices on ShakaraFab negotiable?

Prices on ShakaraFab are not negotiable. ShakaraFab has thousands of sellers who offer you the best prices and deals.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

Delivery

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Can the delivery lead-time in a state vary across its different cities?

Yes, it can. Deliveries to outskirts or outer parts of a state have longer timelines.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is dispatched. Please contact our Customer Service Call Center at 09027370389 or send an email to customercare@shakarafab.com.ng for more information

If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at 09027370389 or contact us here.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 2 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by you, ShakaraFab and our logistics partners to bring your ordered item(s) to your doorstep.

Why do estimated delivery times vary for some sellers?

Estimated delivery times depend on the type of request. For example, ready to wear delivery time is quicker than bespoke or asoebi. It also depends on your location.

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.

Does ShakaraFab deliver outside Lagos?

Yes, ShakaraFab delivers all across Nigeria through external logistics partners.

Do you accept Payment on delivery for my location?

We accept Pay on Delivery in all cities across Nigeria, except for the locations mentioned here.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items will be available at our pickup station, so you can come for pick up.

Please be informed that once available at this pickup station you will have 7 days maximum to pickup your item. After 7 days the order will be cancelled and product will be put up for sale.

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has details of the iteml and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your transaction details.

Does ShakaraFab deliver internationally?

Yes, we provide international delivery but at your own shipping cost.

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Apologies for the inconvenience caused, please get in touch our Customer Service Call Center at 09027370389 or contact customercare@shakarafab.com.ngso we can make things right.